E-Prescribing EPCS Signup Using DUO in iClinic

1. Introduction 

• Purpose: This guide provides comprehensive, step-by-step instructions on how to sign up for EPCS (Electronic Prescribing of Controlled Substances) in MDLand iClinic using DUO Mobile for two-factor authentication. 

• Key Features: Accessing EPCS signup, completing the payment agreement, undergoing identity proofing, and configuring DUO Mobile for secure electronic prescriptions. 

2. Prerequisites 

• Provider Login: Ensure you are logged in as the provider. 

• Administrative Privileges: The provider account must have administrative privileges to complete the signup process. 

3. Accessing EPCS Signup 

1. Log In:  

• Sign in to your MDLand iClinic account. 

2. Navigate to Settings:  

• Click on the Settings Icon from the dashboard. 

3. Go to My Account:  

• Select Advanced Settings and click on My Account. 

4. Starting the EPCS Signup Process 

1. Initiate EPCS Subscription:  

• Scroll down and locate the EPCS Subscription section. 

• Click on Get Started to begin the signup process. 

5. Completing the EPCS Payment Agreement 

1. Review the Payment Agreement:  

• You will be directed to the EPCS Payment Agreement page. 

• Scroll down to review Exhibit A, which outlines payment details and terms year-over-year. 

2. Agreement Confirmation:  

• Check the box next to "I fully understand and agree with the EPCS service payment agreement". 

3. Signature:  

• In the Signature Field, type your full name. 

• Click Sign to confirm your agreement. 

6. Payment Authorization Process 

1. Email Notification:  

• After signing, you will receive an email at your verified email address. 

2. Payment Authorization Form:  

• Open the email and review the attached Payment Authorization Form. 

3. Complete Payment:  

• Follow the instructions in the email to process your payment. 

7. Identity Proofing Process 

1. Next Steps Email:  

• After payment is processed, you will receive another email outlining the next steps. 

2. Identity Proofing with Inflection:  

• Follow the link provided in the email to complete the Identity Proofing process with Inflection. 

• Provide the necessary personal information for verification. 

3. Verification Confirmation:  

• If successful, proceed to the DUO Mobile setup. 

8. Setting Up DUO Mobile for EPCS 

1. Download DUO Mobile:  

• Go to the App Store (iOS) or Google Play Store (Android). 

• Download and install the DUO Mobile App. 

2. Link DUO to MDLand iClinic:  

• Open the DUO app. 

• Scan the QR code or follow the setup link provided in the verification email. 

3. Activate DUO Mobile:  

• Complete the activation steps within the DUO app. 

• DUO Mobile will generate a secure code for two-factor authentication. 

9. Using DUO Mobile for EPCS 

1. Sending Controlled Substance Prescriptions:  

• When prescribing controlled substances electronically, you will be prompted to enter a DUO-generated code. 

2. Two-Factor Authentication:  

• Open the DUO Mobile app to retrieve the code. 

• Enter the code in MDLand iClinic to authenticate and send the prescription securely. 

10. Best Practices 

• Keep DUO App Updated: Regularly update the DUO app for the latest security features. 

• Secure Your Device: Ensure your smartphone is secured with a passcode or biometric authentication. 

• Backup Codes: If available, generate backup codes in case you lose access to DUO Mobile. 

11. Troubleshooting Tips 

• Not Receiving Emails:  

• Check your spam folder. 

• Ensure your verified email address is correct. 

• Payment Issues:  

• Confirm payment details are accurate. 

• Contact MDLand support if payment fails. 

• DUO Setup Problems:  

• Restart your phone and reinstall the DUO app if needed. 

• Ensure your phone has internet access during setup. 

12. Support Guidelines 

• In-App Help: Use the MDLand iClinic help feature for immediate assistance. 

• Technical Support: Contact MDLand support for issues related to EPCS signup, payment, or DUO configuration. 

• Provider Support: Consult with your clinic administrator if administrative privileges are needed. 

Thank you for following this guide. Proper setup of EPCS and DUO Mobile ensures secure and compliant electronic prescribing of controlled substances in MDLand iClinic.