Adding an ePrescription in iClinic

1. Introduction

This guide outlines the detailed steps required to add an ePrescription in iClinic, covering patient selection, prescription entry, pharmacy selection, and medication list management.

2. Accessing the Waiting Room

1. Log In: Sign in to your iClinic account.
2. Navigate to the Waiting Room: There are three ways to access the waiting room: 
   • Click on the Waiting Room Icon on the left-hand side.
   • Select Waiting Room under the CCM and RPM modules.
   • Click the Waiting Room Tab from the dashboard.

3. Selecting a Patient

1. Choose the Patient: In the waiting room, click on the patient you wish to prescribe medication for.
2. Open Office Visit: This action will open the patient’s office visit screen.

4. Adding a New Prescription

1. Access the Prescription Section: 
   • Click on the Prescription Section within the office visit.
   • Click New to open the RX Editor.
2. Search for Medication: 
   • Type the name of the medication in the search bar.
   • Press Enter on your keyboard.
   • From the search results, double-click the medication that best matches your prescription.
3. Configure Prescription Details: 
   • Recommended SIG: Click the dropdown and select an appropriate SIG.
   • Quantity and Qualifier: Choose the correct quantity and qualifier. 
     • Tip: If you fill out the Day’s Supply section, the quantity will auto-populate accordingly.
4. Save to My Drug List (Optional): 
   • Check the box "Save to My Drug List" if you want to easily access this medication in the future.
5. Save Prescription: 
   • Click Save RX to confirm the prescription.

5. Sending the ePrescription

1. Verify the Prescription: 
   • Back in the prescription section, a Green F may appear to the left of the medication, indicating a formulary check against the patient’s insurance.
2. Refresh for Status: 
   • Click Refresh until a green square appears, indicating the prescription is ready to be sent.
3. Select Prescription for Sending: 
   • Place a Checkmark next to the medication you wish to send.
   • Click Send eRX.
4. Select the Patient’s Pharmacy: 
   • In the Send eRX Box, choose the patient’s preferred pharmacy. 
     • If no default pharmacy is saved, select one manually.
5. Confirm Sending: 
   • Click Send.
   • A confirmation message in blue will appear, indicating the medication was sent successfully.

6. Managing the Active Medication List

1. Add to Active Medication List: 
   • Place a Checkmark next to the prescribed medication.
   • Click Add to Medication List to update the patient’s active medication profile.

7. Creating Prescription Templates

1. Select Medications: 
   • Place a Checkmark next to each medication you’d like to include in a template.
2. Save as Template: 
   • Click Save as Template.
   • Enter a custom Template Name in the pop-up box.
   • Click Save.

8. Using Prescription Templates

1. Apply a Template: 
   • In the prescription section, find the Template Dropdown under My Drug List.
   • Select the desired template.
   • The prescription section will automatically populate with medications from the chosen template.

9. Creating Custom SIGs

1. Edit SIG: 
   • If the desired SIG isn’t available, click Edit next to the SIG dropdown.
2. Enter SIG Details: 
   • Day Supply: Fill in the appropriate number.
   • Qualifier: Select from the dropdown list.
   • Route and Frequency: Enter the administration route and frequency.
   • Time Frame: Specify hours, days, or weeks.
3. Customizing SIG Description: 
   • After configuring the SIG, check the DAW Box if needed.
   • Manually edit the SIG Description for custom wording.
4. Save Custom SIG: 
   • Check Save to My Drug List if you wish to reuse this SIG.
   • Click Save eRX.

10. Best Practices

• Formulary Check: Always refresh to verify insurance compatibility.
• Template Use: Create templates for frequently prescribed medication combinations.
• Custom SIGs: Save custom SIGs to improve efficiency for recurring prescriptions.

11. Troubleshooting Tips

• eRX Not Sending: Ensure the patient’s pharmacy is correctly selected.
• Medication Not Found: Use broader search terms or verify spelling.
• Formulary Errors: Click Refresh to recheck formulary status.

12. Support Resources

• In-App Help: Utilize iClinic’s help feature for quick assistance.
• Technical Support: Contact support for system-related issues.
• Pharmacy Support: Verify with the pharmacy if prescriptions are not received.

Following these steps ensures efficient and accurate ePrescription management in iClinic.