Inbox & Outbox

1. Introduction 

• Purpose: This guide provides comprehensive, step-by-step instructions on how to effectively utilize the Inbox and Outbox features within the MD Land iClinic system. 

• Key Features: Message management, advanced filtering options, sorting functions, and seamless communication with staff and patients. 

2. Accessing the Inbox & Outbox 

1. Log In to your MD Land iClinic account using your credentials. 

2. Locate and click on the Inbox/Outbox Icon on the dashboard to open the messaging interface. 

3. Using the Inbox 

Filtering Inbox Items 

• By Date of Service (DOS): 

1. Select DOS on the left panel. 

2. Enter the desired date range manually or using the calendar icon. 

3. Press Enter to view items filtered by the date the patient was seen. 

4. Review the DOS Column to confirm the applied filter. 

• By Received Date (RECV Date): 

1. Select RECV Date on the left panel. 

2. Enter the date range. 

3. Press Enter to view items based on when they were received. 

4. Check the Received Column for confirmation. 

• Difference Between DOS and RECV Date: 

0. DOS: Indicates the date the patient received services. 

1. RECV Date: Reflects the date the item was received in the system. 

2. Note: These dates may or may not coincide. 

Date Range Options 

• Choose predefined ranges:  

• 1 Day, 7 Days, 30 Days, 90 Days 

• Custom Date Range:  

• Select specific From and To dates manually or using the calendar icon. 

Additional Filtering Options 

• By Patient: 

1. Select One Patient on the left panel. 

2. Enter Last Name, First Name, or Date of Birth in the search box. 

3. Click Go to retrieve results. 

4. Choose the patient from the list and click Load Patient. 

5. Verify by checking the Patient Column in the inbox. 

• By Attending Physician: 

1. Click the Attending Physician dropdown. 

2. Select the desired provider. 

3. Hit Enter to apply the filter. 

• By Employee (Sent To): 

1. Click the To dropdown on the left. 

2. Choose the employee from the list. 

3. Click Enter to refresh the inbox. 

• By Lab Status: 

0. Check Final to display final lab results. 

1. Check ABN (Abnormal) for abnormal lab results. 

2. Confirm lab statuses to the right of the Subject Column. 

• By Urgency: 

0. Check Urgent Only to filter for urgent messages. 

• By Message Type: 

1. Click the Message Type dropdown. 

2. Select the type you wish to view. 

3. The inbox will refresh accordingly. 

• By Status: 

1. Click the Status dropdown on the left. 

2. Choose from the available statuses (e.g., Checked In, Pending). 

Sorting Inbox Items 

• Sort by:  

• Received Date, Date of Service, Type, Patient, Status, To 

• Use the Sort By dropdown or click arrows beside column headers. 

Managing Inbox Items 

• Mark as Checked In: 

1. Check the box next to the item. 

2. Click Check In. 

3. Confirm the action in the pop-up box. 

• Delete Items: 

1. Check the box next to the item. 

2. Click Delete. 

3. Confirm deletion in the pop-up box. 

4. Using the Outbox 

• Click Outbox to view sent messages. 

• Apply the same filters and sorting options as in the Inbox:  

• Date of Service, Received Date, Patient, Message Type, Status 

• Use Custom Date Ranges for specific searches. 

5. Composing Messages 

1. Click Compose Message or the Message Icon. 

2. Select the recipient from the Send To dropdown:  

• For staff, choose the employee from the list. 

• For patients, click Search Patient, enter patient details, and select the patient. 

3. Add a Subject. 

4. Type your message in the message box. 

5. Attach a patient if needed by:  

• Clicking Search Patient. 

• Entering the patient’s details. 

• Selecting the patient from the results. 

6. Mark as Urgent if the message requires immediate attention (for patient messages, this will notify them via email and mobile). 

7. Click Send. 

6. Navigating Through Messages 

• Page Navigation Tools:  

• Use the Go To dropdown to jump to specific pages. 

• Use Arrow Keys to navigate page-by-page. 

• Click First/Last Page Buttons for quick navigation. 

7. Troubleshooting Tips 

• Items Not Displaying Correctly: 

• Refresh the page. 

• Reapply filters. 

• Message Sending Issues: 

• Ensure all required fields are filled. 

• Verify recipient selection. 

• System Errors: 

• Log out and log back in. 

• Clear browser cache. 

8. Support Guidelines 

• In-App Support: Access immediate help through the system’s support feature. 

• Technical Support: Contact IT support for system-related issues. 

• User Manual: Refer to the MD Land iClinic user manual for detailed instructions. 

Thank you for using MD Land iClinic. This guide aims to optimize your message management experience, ensuring efficient and secure communication within the healthcare environment.