Web Link Access for a Telehealth Visit

1. Introduction 

• Purpose: This guide provides detailed instructions on how to start a telehealth visit using a web link. 

• Key Features: Simple access via SMS link, secure consent process, and user-friendly interface. 

2. Receiving the Telehealth Web Link 

1. The patient will receive a text message containing the telehealth web link address. 

2. Click on the provided link to begin the process. 

3. Telehealth Consent Process 

1. After clicking the link, the patient will be redirected to the Telehealth Consent Page. 

2. Carefully read through the consent information to understand the terms and conditions. 

3. Click "Accept" to proceed to the next step. 

4. Accessing the Telehealth Chat Room 

1. After accepting the consent, the patient will be directed to the Telehealth Chat Room. 

2. If the screen shows “Doctor Not Online”, the patient will need to wait until the doctor becomes available. 

5. Starting the Telehealth Call 

1. When the doctor is online: 

• A Call Button will appear on the screen. 

• Either the patient or the doctor can initiate the call by clicking the Call Button. 

2. If the doctor initiates the call: 

• The patient's screen will display an incoming call notification. 

• Click the Green Phone Icon to join the call. 

6. Granting Permissions 

1. A pop-up window will appear, requesting access to the device’s microphone and camera. 

2. Click "Allow" to grant permissions.  

• This step is essential for the audio and video functions to work properly. 

7. Conducting the Telehealth Visit 

• Once the call connects:  

• Both the patient and the doctor will be able to see and hear each other clearly. 

• The doctor can now begin the telehealth consultation. 

8. Troubleshooting Tips 

• Web Link Not Working: 

• Ensure the link is correctly clicked from the SMS. 

• Refresh the browser or try a different web browser if the link doesn’t load. 

• Doctor Not Online: 

• Wait a few moments and refresh the chat room. 

• Contact the healthcare provider if the delay is prolonged. 

• Microphone or Camera Issues: 

• Ensure that permissions are granted when prompted. 

• Check device settings to confirm microphone and camera access is enabled for the browser. 

9. Support Guidelines 

• In-App Support: Use the support option within the app if available. 

• Technical Assistance: Contact the clinic’s support line for immediate help during technical difficulties. 

Thank you for using VIP Health for your telehealth needs. We are committed to providing a seamless and secure virtual healthcare experience.