Telehealth File Sharing

1. Introduction 

• Purpose: This guide provides step-by-step instructions on how to share files effectively during a telehealth appointment using the iClinicHealth app. 

• Key Features: Appointment tracking, real-time notifications, secure file sharing, photo sharing, and video conferencing. 

2. Accessing the Telehealth Appointment 

1. Open the iClinicHealth App. 

2. Navigate to the Telehealth Section to view scheduled appointments. 

3. Check the Inbox Section for updates about appointment creation, requests, updates, or confirmations. 

4. If the app is open when the doctor updates the appointment, a pop-up notification will appear. 

3. Starting the Telehealth Session 

1. Locate the requested appointment in the Telehealth Section. 

2. Tap on the appointment to view the details. 

3. Tap Chat Room to begin the telehealth session. 

4. A message saying “Waiting for Doctor to Confirm” will appear if not already confirmed. 

5. Once confirmed, the chat room will open for communication. 

4. File Sharing Options 

Sending Text Messages 

• Use the chat box to type and send text messages to your provider. 

Sharing Photos 

1. Tap the Photo Icon at the bottom of the screen. 

2. Choose a photo from your phone’s gallery. 

3. Tap the photo to select it, then tap the Arrow Icon to send. 

4. Alternatively, tap the Camera Icon to take a new photo:  

• Take the picture. 

• Confirm by tapping “Use Photo”. 

• Tap the Arrow Icon to send the photo. 

Sending Files 

1. Tap the Files Icon during the telehealth chat. 

2. Browse and select the file you wish to send to your provider. 

3. Tap to confirm and send the file securely. 

Starting a Video Conference 

1. Tap the Video Icon to initiate a video call with your provider. 

2. When the session is complete, tap the Red Phone Icon to hang up. 

5. Exiting the Chat 

• To exit the chat while the provider is still online:  

• Tap the X Icon in the upper left-hand corner. 

• A confirmation message will appear to verify if you want to leave the chat. 

6. Troubleshooting Tips 

• File Not Sending: 

• Check your internet connection. 

• Confirm the file size does not exceed the app’s limits. 

• Photo Upload Issues: 

• Ensure the app has permission to access your photos and camera. 

• Video Call Connection Problems: 

• Verify your camera and microphone are enabled. 

• Restart the app if the issue persists. 

7. Support Guidelines 

• In-App Support: Use the app’s help feature for quick assistance. 

• Customer Support Line: Contact support for technical difficulties during telehealth sessions. 

Thank you for using iClinicHealth for your telehealth needs. We are committed to providing a secure and efficient telehealth experience.