MDLand Telehealth Appointment Booking and File Sharing Training Material

 

Booking a Telehealth Appointment and Sharing Files through iClinicHealth 

Welcome to MDLand's Telehealth Appointment Booking and File Sharing Guide. This document is designed to assist both internal employees and customers with detailed steps to book telehealth appointments and share files during a telehealth session through the iClinicHealth app. Follow the instructions below for a seamless telehealth experience. 

 

1. Introduction to Booking Telehealth Appointments 

The iClinicHealth app allows patients to conveniently book telehealth appointments with healthcare providers. This feature is secure, user-friendly, and designed to enhance patient-doctor communication. 

 

2. Accessing Your iClinicHealth Account 

Step-by-Step Instructions: 

1. Download the iClinicHealth App: 

• For iOS Users: Open the App Store, search for "iClinicHealth", and download the app. 

• For Android Users: Open the Google Play Store, search for "iClinicHealth", and install the app. 

2. Sign In to Your Account: 

• Open the app and enter your login credentials (username and password). 

• If you do not have an account, select "Sign Up" and follow the prompts to create one. 

 

3. Finding a Doctor 

1. After signing in, tap on the "Find a Doctor" search bar at the top of the screen. 

2. In the search bar, type the name of the physician you wish to book an appointment with. 

3. Tap the "Search" button to view the search results. 

4. From the list of results, select the appropriate physician to proceed. 

 

4. Booking a Telehealth Visit 

1. After selecting the physician, tap on the option for "Telehealth Visit". 

2. Choose the Appointment Details: 

• Date: Select the preferred date for your appointment. 

• Time: Choose the desired time slot. 

• Location: Confirm the location if required (virtual appointments may still require this field). 

3. Tap the "Book" button to proceed. 

4. A confirmation pop-up will appear, asking you to verify your appointment details (doctor, date, and time). 

5. Tap "Book" again to confirm your request. 

 

5. Appointment Confirmation Process 

• After booking, another pop-up will appear confirming that your appointment request has been submitted. 

• Tap "Open" to view the confirmation message sent to your iClinicHealth inbox. 

• Important:  

• This step confirms your appointment request, not the final appointment. 

• Your provider must confirm the appointment. You will receive a notification once the appointment is confirmed. 

 

6. Managing Your Telehealth Appointments 

• View Upcoming Appointments: 

• Navigate to the "Appointments" section within the app. 

• Here, you can see all your upcoming and past appointments. 

• Modify or Cancel Appointments: 

• Select the appointment you wish to modify or cancel. 

• Follow the on-screen prompts to make changes. 

7. Sharing Files During a Telehealth Session 

Once your telehealth appointment is confirmed, you can easily share files with your healthcare provider during the session. 

1. Joining the Appointment: 

• Open the iClinicHealth app. 

• Navigate to the "Telehealth" section. 

• Tap on your scheduled appointment to view the details. 

• Press "Join" to start the telehealth session. 

2. Sharing Images: 

• Tap the photo icon at the bottom of the screen. 

• Choose an existing photo from your gallery or take a new photo using your phone’s camera. 

• Tap the arrow icon to send the photo to your provider. 

3. Sharing Files: 

• Tap the file icon. 

• Browse your device to select the file you want to share. 

• Confirm by tapping the send button. 

4. Video Conferencing: 

• Press the video icon to start a video call with your provider. 

• Tap the red phone icon to end the call when finished. 

5. Exiting the Chat: 

• To leave the chat, tap the "X" icon at the top corner of the screen. 

• If the provider is still online, you will receive a confirmation prompt to ensure you want to exit. 

8. Tips for a Successful Telehealth Experience 

• Ensure your internet connection is stable when booking and attending telehealth appointments. 

• Double-check the appointment date and time before confirming. 

• Keep your notifications enabled on the iClinicHealth app to receive confirmation updates. 

• Make sure your files and documents are ready before the session. 

9. Troubleshooting Common Issues 

• Issue: Unable to find your doctor. 

• Solution: Confirm the correct spelling of the doctor’s name and check if they are available for telehealth appointments. 

• Issue: Appointment not confirmed. 

• Solution: Wait for confirmation from the provider. If there’s a delay, contact the physician’s office directly. 

• Issue: Difficulty sharing files. 

• Solution: Ensure the app is updated to the latest version and the file size is within the app's supported limit. 

• Issue: Poor video/audio quality. 

• Solution: Check your internet connection and move closer to your router if needed. 

10. Support and Contact Information 

If you encounter any issues: 

• Internal Employees: Contact the MDLand IT support team for technical assistance. 

• Customers: Reach out to MDLand Customer Support at [Insert Contact Information] for help with booking appointments and sharing files. 

Thank you for using MDLand’s telehealth services. We hope this guide enhances your telehealth experience through iClinicHealth.