MDLand Telehealth Training Material

 

Accessing Telehealth via Access Code 

Welcome to MDLand's Telehealth Training Guide. This document is designed to help internal employees and customers understand the process of accessing telehealth services using an access code through the IClinicHealth app. Follow the detailed instructions below for a seamless telehealth experience. 

 

1. Introduction to Telehealth in IClinicHealth 

Telehealth through IClinicHealth allows you to connect with your healthcare provider conveniently through secure video calls, messages, and file sharing. This service is available for both iOS and Android users. 

 

2. Downloading the IClinicHealth App 

Step-by-Step Instructions: 

1. For iOS Users: 

• Open the App Store on your iPhone. 

• In the search bar, type "IClinicHealth". 

• Locate the app and click "Download". 

2. For Android Users: 

• Open the Google Play Store on your device. 

• In the search bar, type "IClinicHealth". 

• Find the app and select "Install". 

3. Once the app is downloaded, tap to open the app. 

 

3. Setting Up the IClinicHealth App 

1. Language Preferences: 

• Upon opening the app, you will be prompted to select your preferred language. 

• Choose the language that best suits your needs. 

2. Allow Notifications: 

• You will receive a prompt asking for permission to send notifications. 

• Select "Allow" to ensure you receive important messages from your healthcare provider. 

Note: Enabling notifications helps you stay updated with appointment reminders, prescriptions, and messages from your doctor. 

 

4. Receiving Your Telehealth Access Code 

• Contact your physician's office and request an access code. 

• The access code will be sent to you via text message, or email. 

• Once received, copy the access code to your clipboard. 

 

5. Joining a Telehealth Session 

1. Open the IClinicHealth App. 

2. On the home screen, locate and tap on the "Telehealth" option. 

3. You will see a text box labeled "Access Code". 

4. Paste the copied access code into the text box. 

5. Click "Join Meeting". 

6. Wait for your doctor to join the session. 

Note: Ensure you have a stable internet connection for a smooth video call experience. 

 

6. Navigating the Telehealth Session 

• Once your doctor joins:  

• Tap the camera button to start the video chat. 

• You can mute/unmute your microphone as needed. 

• Use the chat feature to send messages if required. 

• You can also share pictures or files with your doctor during the session. 

 

7. Tips for a Successful Telehealth Experience 

• Ensure your device is fully charged or plugged in. 

• Test your microphone and camera before the session. 

• Find a quiet, well-lit space for the appointment. 

• Keep any necessary medical documents nearby. 

 

8. Troubleshooting Common Issues 

• Issue: Not receiving the access code. 

• Solution: Confirm your contact details with your physician's office. 

• Issue: Unable to join the meeting. 

• Solution: Ensure the access code is correct and that your app is updated. 

• Issue: Poor video/audio quality. 

• Solution: Check your internet connection and move closer to your router if needed. 

 

9. Support and Contact Information 

If you encounter any issues: 

• Internal Employees: Contact the MDLand IT support team. 

• Customers: Reach out to MDLand Customer Support at [Insert Contact Information]. 

 

Thank you for using MDLand's telehealth services. We hope this guide enhances your experience with IClinicHealth.