Configuring Google Authenticator for iClinic

1. Introduction 

• Purpose: This guide provides detailed, step-by-step instructions on how to set up Google Authenticator for two-factor authentication (2FA) in MDLand iClinic. 

• Key Features: Accessing authentication settings, downloading the Google Authenticator app, syncing the app with your account, and using the authentication codes for secure login. 

2. Why Use Google Authenticator? 

• Enhanced Security: Adds an extra layer of protection to your MDLand iClinic account. 

• Offline Functionality: Works even when your device is not connected to the internet. 

• Unique QR Codes: Each user has a unique QR code, ensuring personalized security. 

3. Prerequisites 

• Personal Device: A smartphone with access to the iOS App Store or Google Play Store. 

• MDLand iClinic Account: Active login credentials for your account. 

4. Setting Up Google Authenticator 

A. Accessing Your MDLand iClinic Account 

1. Log In:  

• Sign in to your MDLand iClinic account using your credentials. 

2. Navigate to Settings:  

• Click on the Settings Icon in the dashboard. 

3. Go to Employee Settings:  

• Click on General. 

• Select Employees. 

• Click on your Name in the list. 

4. Locate the QR Code:  

• Scroll down to the section labeled Google Authenticator. 

• A unique QR Code will be displayed. 

• Note: Each user must log in to their own account to access their personal QR code. 

B. Installing the Google Authenticator App 

1. Download the App:  

• For iOS Users: Open the App Store and search for Google Authenticator. 

• For Android Users: Open the Google Play Store and search for Google Authenticator. 

2. Install the App:  

• Tap Download and install the app on your device. 

C. Syncing Google Authenticator with MDLand iClinic 

1. Open Google Authenticator:  

• Launch the app after installation. 

2. Begin Setup:  

• Tap Begin Setup. 

• Select Scan Barcode. 

3. Scan the QR Code:  

• Use your phone’s camera to scan the QR code displayed in MDLand iClinic. 

• The app will automatically generate a 6-digit verification code linked to your account. 

5. Using Google Authenticator for Login 

1. Log In to MDLand iClinic:  

• Enter your username and password as usual. 

2. Enter the Verification Code:  

• If prompted for a verification code:  

• Open the Google Authenticator App. 

• Locate the 6-digit code for your MDLand iClinic account. 

• Enter the code in the login prompt. 

3. Successful Authentication:  

• Upon entering the correct code, you will gain access to your MDLand iClinic account. 

6. Best Practices 

• Backup Codes: Consider saving backup codes (if provided) in case you lose access to your device. 

• Device Security: Protect your phone with a strong password or biometric lock. 

• App Updates: Keep the Google Authenticator app updated for optimal performance and security. 

7. Troubleshooting Tips 

• Code Not Working:  

• Ensure your phone’s date and time are set to automatic. 

• Refresh the app to generate a new code (codes refresh every 30 seconds). 

• Lost Device:  

• Contact MDLand IT support immediately to disable 2FA on your account. 

• Unable to Scan QR Code:  

• Use the manual entry option in Google Authenticator if scanning doesn’t work. 

8. Support Guidelines 

• In-App Help: Use MDLand iClinic’s help feature for quick assistance. 

• Technical Support: Contact MDLand support for technical issues with 2FA or Google Authenticator setup. 

• Account Recovery: In case of device loss or account lockout, consult your clinic’s IT administrator. 

Thank you for following this guide. Configuring Google Authenticator enhances the security of your MDLand iClinic account, ensuring safe and secure access to patient data and clinic resources.